Atlas Gunworks Warrantee and Policies 2018-05-31T16:34:27+00:00

Warrantee

All firearms manufactured by Atlas Gunworks are covered by a one year muzzle-to-magwell warrantee. Should any issues arise; Atlas Gunworks will cover two day shipping to and from the factory. This warrantee covers everything excluding over pressure from improper ammunition.

After the first year, your pistol is covered under a Limited Lifetime Warrantee. This covers any and all manufacturer defects and premature wear. This warrantee does not cover normal wear items, or damage caused by the user from improper springs or ammunition, or a combination thereof. The user is responsible for shipping to and from the facility for service work.

Service and Warrantee Work

We at Atlas Gunworks take pride in being an industry leader in lead times on new guns, service, and warrantee work. We work hard to return guns quickly, so that you can keep shooting. Shooting an Atlas pistol means never having to worry about long lead times for service. We offer an annual maintenance program to avoid unexpected service needs, and highly recommend that all of our customers utilize this program for the life of their pistol to keep their Atlas pistol range-ready. For service and warrantee work, please contact us by phone or email to determine the type of warrantee your pistol is covered under, to arrange shipping, and to estimate turnaround time.

Pistol Orders

When purchasing any Atlas Gunworks pistol, a $2,000 minimum deposit is required. This is a refundable deposit, but cancellation and restocking fees will be assessed in the event of a cancellation. Once the pistol is complete, you will be contacted to pay the remaining balance.

Atlas Gunworks is proud to offer short lead times while providing top of the line pistols of the highest quality. Any production time estimates we provide are our best guess and are subject to change, but we will never leave you hanging and will keep you updated in the event of delays. Atlas Gunworks pistols are hand built and fitted, and orders are filled as they are received. At the time of ordering, please discuss any specific deadlines you may have regarding your new pistol and we will determine if that timeline can be reached realistically.

Order Changes

Changes to orders will be considered only for the first 20 days after a deposit has been received. After 20 days any changes will be subject to a $100 change fee. Requested changes are not guaranteed and major component changes may not be possible.

Refunds

Atlas Models: All pre-order pistols of any kind require a $2,000 minimum deposit to begin the build process. Refunds on deposits are up to the discretion of Atlas Gunworks. If a refund is requested and approved prior to 30 days from the order date, then it will incur a mandatory 15% cancellation fee. Refunds requested and approved after 30 days will incur an additional 5% restocking fee.

Custom Builds: Up to 30 days from the order date, deposit refunds may be requested on custom builds. Approved refunds are subject to a mandatory 20% cancellation fee. We do not offer refunds on custom build deposits after 30 days.

Parts: Unfit, unused parts may be returned for a full refund within 30 days, minus shipping charges incurred by Atlas Gunworks. Return parts must be shipped attention to returns department with customer information including name, phone number, address, and reason for return. A member of our team will be in contact with you upon receiving the part to process any applicable refunds or exchanges.

Abandoned Orders

Once your pistol is complete, you will be notified to provide FFL information and final payment. Upon notification, you have 30 days to pay the remaining balance on your pistol. After 30 days, the pistol is considered an abandoned order. Abandoned orders forfeit any previous deposits paid and are made available for sale to other customers.